Returns & Exchanges


We want you to be satisfied with your purchase. If an item does not fit or does not meet your expectations, you may request a return or exchange in accordance with this policy and applicable consumer-protection law.

Return Window

You may request a return or exchange within 14 calendar days after receiving your order.

To begin a return or exchange, please contact us and include:

• Your order number
• Full name
• Item(s) you wish to return or exchange
• Reason for the request
• Clear photos, if the item is damaged, defective, or incorrect

Please wait for our return instructions before sending any item back.

Eligibility for Return or Exchange

To be eligible for a return or exchange, the item must be:

• Unused, unworn, unwashed, and free from odors, stains, damage, or signs of use
• In its original condition
• Returned with all original tags, labels, accessories, packaging, and documentation
• Packed securely to prevent damage in transit

For hygiene and safety reasons, we may not accept returns of items that have been worn, washed, altered, damaged after delivery, or returned without original tags and packaging.

Non-Returnable Items

Unless required otherwise by applicable law, the following items may not be eligible for return or exchange:

• Personalized, customized, embroidered, patched, or made-to-order items
• Items altered at the customer’s request
• Gift cards, if offered
• Clearance or final-sale items, where clearly marked as non-returnable
• Items that cannot be resold for hygiene, health, safety, or product-integrity reasons after opening or use

Return Shipping Costs

If you are returning an item because you changed your mind, ordered the wrong size, or no longer need the item, you are responsible for the return shipping cost, any customs fees, and any other charges related to returning the parcel to Ukraine.
If we sent you an incorrect item or the item is confirmed to be defective, we will provide an appropriate solution, which may include a replacement, partial refund, full refund, or reimbursement of reasonable return shipping costs, subject to prior approval.
Do not send parcels with unpaid customs charges or cash-on-delivery terms. Such parcels may be refused.

Exchanges

Exchanges are subject to stock availability.
The fastest way to receive another size or item may be to return the original item and place a new order. If we agree to a direct exchange, the customer is responsible for the shipping costs of sending the item back and shipping the replacement item, unless the exchange is due to our error or a confirmed defect.

Refunds

After we receive and inspect the returned item, we will notify you of the outcome.

If your return is approved, the refund will be issued to the original payment method within [5–10 business days] after approval. Your bank, card issuer, or payment provider may require additional time to process and display the refund.

Original shipping costs, express-delivery charges, customs duties, import taxes, and other third-party fees are non-refundable unless the return is caused by our error or a confirmed product defect.
For online sales in Ukraine, sources summarizing the applicable rules state that buyers generally have a 14-day withdrawal period for distance contracts and that the seller should return funds without undue delay, no later than 30 days after notice of withdrawal, subject to legal conditions and exceptions.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.
If you received a damaged, defective, or incorrect item, contact us within 48 hours of delivery and provide photos of:

• The item
• The shipping box or mailer
• The shipping label
• Any visible damage or defect

Do not dispose of the packaging until the case is resolved, as it may be required for a carrier claim.