Shipping & Delivery

We ship tactical clothing and accessories from Ukraine to selected international destinations.

Order Processing
Orders are usually processed within 1–3 business days after payment confirmation.
Processing time may be longer during high-demand periods, public holidays, security-related disruptions, customs delays, or when an item is made to order. If processing takes longer than expected, we will contact you using the email address provided with your order.

Shipping Methods

Available delivery options and shipping costs are shown at checkout based on your destination.

Orders may be shipped by Ukrposhta or Nova Post, depending on the country, parcel size, service availability, and selected shipping method.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details, where available.

Estimated Delivery Time

Estimated delivery times are provided for reference only and are not guaranteed.

• Europe: approximately [7–14 business days]
• United States and Canada: approximately [10–21 business days]
• Other destinations: approximately [10–30 business days]

Actual delivery times may vary due to carrier operations, customs procedures, local postal services, weather conditions, security restrictions, or circumstances beyond our control.

Customs, Duties and Taxes

International shipments may be subject to customs duties, import taxes, VAT, handling charges, or other fees in the destination country.

These charges are not included in the product price or shipping cost unless explicitly stated at checkout. The recipient is solely responsible for paying all applicable charges required for customs clearance and delivery.

If the recipient refuses to pay customs charges, refuses delivery, provides an incorrect address, or fails to collect the parcel, the shipment may be returned to us or abandoned by the carrier. In such cases, any refund may be reduced by shipping costs, return-shipping costs, customs charges, and other non-refundable costs incurred by us.

Ukrposhta notes that destination-country duties, handling fees, logistics fees, and VAT can apply to commercial shipments to EU countries; requirements vary by destination

Address Accuracy

Please check your shipping address carefully before submitting the order.
We are not responsible for delivery delays, failed delivery, or additional costs caused by an incorrect, incomplete, inaccessible, or undeliverable address provided by the customer.
If you need to change your address, contact us. We cannot guarantee changes once an order has been processed or dispatched.

Lost or Damaged Parcels

If your parcel appears lost, damaged, or delivered with missing items, please contact us within 7 days of the delivery date or expected delivery date and include:

• Your order number
• Photos of the parcel, shipping label, and damaged item, if applicable
• A description of the issue

We will assist with a carrier claim where applicable. Carrier investigations may take time, and a replacement or refund will be considered after the claim outcome and review of the case.